general procedure
We kindly ask you to contact us before sending a device for repair or calibration. We do check the warranty status and check whether the device can be repaired by software configuration or by our service partner.
bug fixing by software configuration
The costs are covered by Linktronix if the bug can be fixed by software configuration and time and effort will be reasonable.
Warranty
The repair costs will be covered by the manufacturer if the device is within the warranty period. The guarantee does not cover damages caused by the buyer, e.g. due to improper handling. In every case a proof of purchase is required.
Calibration - What is your calibration interval?
There is no “one size fits all” answer. Determining the right calibration interval for your test and measurement equipment depends on many factors with no “one size fits all” approach available. Several factors can
influence your test equipment’s measurement accuracy and should be considered when evaluating and determining the calibration interval.
WHAT IS THE RIGHT CALIBRATION INTERVAL?
Total Product Protection
Sometimes bad things happen to good scopes! Ensure you've got it covered with a Total Product Protection plan from Tektronix, the only coverage plan available for test equipment with accident protection.
